[LOGO OF ASPECT COMMUNICATIONS CORPORATION]

April 1, 2002




Gary A. Wetsel
4413 Deer Ridge Road
Danville, CA 94506

Dear Gary,

We are pleased to offer you employment at Aspect Communications Corporation as
Executive Vice President and CFO and CAO, reporting to me, with an anticipated
start date of April 2, 2002.

Salary and Cash Incentives
--------------------------

Your starting salary will be $28,125 per month, which will be paid bi-weekly.
This base salary is equivalent to approximately $337,500 per year. You will also
be eligible to receive incentive bonuses targeted at an annual equivalent of 80%
of base pay or $270,000, to be paid as follows for 2002:

     a.   $135,000 incentive bonus, payable at year end FY 2002, based solely
          upon the development of a satisfactory strategy and execution of such
          strategy for managing Aspect's debt.

     b.   $33,750 quarterly bonus eligibility if quarterly Aspect pro forma
          operating income and cash flow goals are met and your quarterly MBOs
          are achieved (as approved by the Compensation Committee of the Board
          of Directors). This portion of your incentive is paid under the Aspect
          Incentive Plan (AIP) and has upside or downside per the plan
          guidelines for over and underachievement.

Therefore, this package is equivalent to target cash compensation on an
annualized basis of $607,500.

Details of the AIP will be provided and establishment of your MBOs will be
occurring within the first thirty days of employment.

Stock Options
-------------

We will recommend to the Plan Administrator of the Company's Stock Option Plan
that you be granted an option to purchase three hundred thirty five thousand
shares (335,000) shares of Aspect Communications Corporation Common Stock. This
option will vest over four years: twenty-five percent (25%) will become
exercisable on the first anniversary of the initial grant date, and the balance
will vest in equal increments monthly over the remaining three-year period at
the rate of 1/48 of the option vesting each month.

In addition, we are recommending to the Plan Administrator an option to purchase
fifteen thousand (15,000) shares of Aspect Communications Corporation Common
Stock. This option will vest 100% on the 12-month anniversary of the grant date.

<PAGE>
Gary Wetsel
Page 2 of 3


The grant price of both options will be the closing price on your start date as
quoted in the Wall Street Journal.

Should your employment terminate for any reason, your options will cease to
continue to vest as of your termination. Complete details of the stock option
agreement will be provided to you upon approval of your options.

Benefits
--------

An on-line New Employee Orientation will be available to you once you have
access to an Aspect computer. A summary of benefits has been provided with this
offer. Please contact John Viera if you have any questions about benefits prior
to your first day.

In addition to your base salary and incentive bonuses, as additional executive
benefit, you will be eligible for up to $3500.00 per year in executive expense
reimbursement for any combination of the following:

         - Personal income tax preparation
         - Financial and estate planning
         - Personal physical exam

Change of Control Agreement
---------------------------

Further, as an Aspect executive, you will receive and will be given opportunity
to execute a change of control agreement, which in essence allows for 2 years
pay and full stock option acceleration in the event that there is a change of
control and you are not offered a comparable position within 12 months of the
transition. You will be able to execute this agreement within 30 days of your
starting Aspect.

Other Considerations
--------------------

This offer of employment is contingent upon the following:

o    Your ability to provide and maintain the proper and necessary documentation
     required for you and Aspect to comply with all applicable United States
     immigration laws and regulations. Please be prepared on your first day of
     employment to show specific documentation to certify your legal right to
     work in the United States. Enclosed is a complete listing of acceptable
     forms of documentation.
o    Your execution (signature) of the Aspect Employee Agreement, which protects
     the intellectual property and confidential information of Aspect, and
     prohibits the unauthorized use of the intellectual property and
     confidential information of any other company.
o    The satisfactory review and/or verification of background information,
     including, but not limited to, prior employment, reference checks,
     education, Department of Motor Vehicles, Social Security, and criminal
     records.
o    The satisfactory review and completion of professional references submitted
     to Aspect Communications by you.

<PAGE>
Gary Wetsel
Page 3 of 3

We are looking forward to working with you at Aspect, being part of a Company
that provides great value to its customers and employees. We believe that you
have much to offer and much to gain in joining us and look forward to a
favorable decision and your acknowledgment/acceptance to the terms of this
letter by April 1, 2002. If you have any questions regarding this offer or the
enclosed documents, please contact me at 408-325-2040 or John Viera at
408-325-4972 or e-mail me at beatriz.infante@aspect.com or John at
john.viera@aspect.com.

Your employment will be based on the mutual consent of you and Aspect
Communications. Accordingly, either you or the Company can terminate the
employment relationship at will with or without cause of advance notice, at any
time. Only the CEO of the Company has the authority to change the at-will nature
of your employment with Aspect Communications, which must be done in a written
agreement expressly for that purpose.

This letter is the complete and entire expression of our offer of employment and
supersedes all other information, whether written or oral, concerning your
employment offer with Aspect Communications Corporation.

Please indicate your acceptance of this offer by signing and returning it me
immediately.

Sincerely,

/s/ Beatriz V. Infante

Beatriz V. Infante
Chairman, President & CEO


I have read, understand and agree to the terms and conditions set forth above.



  /s/  Gary A. Wetsel                                                4/1/02
-----------------------------------                              ---------------
Gary A. Wetsel                                                         Date

Start Date: April 2, 2002

Enclosures

<PAGE>

[LOGO OF ASPECT COMMUNICATIONS CORPORATION]

                               EMPLOYEE AGREEMENT

     In exchange for my becoming employed (or my employment being continued) by
     Aspect Communications Corporation, or its subsidiaries, affiliates, or
     successors (hereinafter referred to collectively as the "Company"), I
     hereby agree as follows:

Employment at Will

     I agree that this Agreement is not an employment contract and that I have
     the right to resign and the Company has the right to terminate my
     employment at any time for any reason, with or without cause. This is the
     full and complete agreement between myself and the company and no employee
     or representative of the Company has any authority to enter into any
     agreement to the contrary.

     I will perform for the Company such duties as may be designated by the
     Company from time to time. During my period of employment by the Company, I
     will devote my best efforts to the interests of the Company and will not
     engage in other employment with any Aspect competitor, customer or supplier
     without the prior written consent of the Company. I will not accept a
     position with any other company if the time demands of the position will
     impair my ability to fulfill my obligations to the Company.

Definitions

     As used in this Agreement the term "Inventions", means designs, trademarks,
     discoveries, formulae, processes, manufacturing techniques, trade secrets,
     inventions, improvements, ideas, original works of authorship or
     copyrightable works, including all rights to obtain, register, perfect and
     enforce these proprietary interests.

     As used in this Agreement, the term "Confidential Information" means
     information pertaining to any aspects of the Company's business which is
     either information not known by actual or potential competitors of the
     Company or is proprietary information of the Company or its customers or
     suppliers, whether of a technical nature or otherwise.

Assignment of Inventions

     Without further compensation, I hereby assign and agree to assign to the
     Company or its designee, my entire right, title, and interest in and to all
     Inventions made by me during the period of my employment unless the
     Invention was developed entirely on my own time without using the Company's
     equipment, supplies, facilities, or trade secret information: and (a) the
     Invention does not relate at the time of conception or reduction to
     practice of the Invention to the Company's business, or the Company's
     actual or demonstrably anticipated research or development; and, (b) the
     Invention does not result from any work performed by me for the Company,
     whether or not during normal working hours. No rights are hereby conveyed
     in Inventions, if any, made by me prior to my employment with this Company
     which are identified on the back of this Agreement or on a sheet attached
     to and made a part of this Agreement, if any. I acknowledge that all
     original works of authorship which are made by me (solely or jointly with
     others) within the scope of my employment and which are protectable by
     copyright are "works made for hire," as that term is defined in the United
     States Copyright Act as in effect of this date.

     I agree to perform, during and after my employment, all acts deemed
     necessary or desirable by the Company to permit and assist it, at its
     expense, in obtaining and enforcing the full benefits, enjoyment, rights
     and title throughout the world in the Inventions hereby assigned to the
     Company. Such acts may include, but are not limited to, execution of
     documents and assistance or cooperation in legal proceedings.

     This Agreement does not apply to an Invention, the assignment of which to
     the Company would violate applicable law, including an Invention which
     qualified fully under Section 2870 of the California Labor Code. I agree to
     disclose in confidence to the company all Inventions made by me to permit a
     determination as to whether or not the Inventions should be the property of
     the Company.

                                   Page 1 of 3

<PAGE>

Confidential Nondisclosure

     I agree to hold in confidence and not directly or indirectly to use or
     disclose, either during or after termination of my employment with the
     Company, any Confidential Information I obtain or create during the period
     of my employment, whether or not during working hours, except to the extent
     authorized by the Company, until such Confidential Information becomes
     generally known. I agree not to make copies of such Confidential
     Information except as authorized by the Company. I will return or deliver
     to the Company all tangible forms of such Confidential Information in my
     possession or control, including but not limited to drawings,
     specifications, documents, records, devices, models or any other material
     and copies or reproductions thereof.

     I represent that my performance of all the terms of this Agreement and as
     an employee of the Company does not and will not breach any agreement to
     keep in confidence proprietary information, knowledge or data acquired by
     me in confidence or in trust prior to my employment with the Company, and I
     will not disclose to the Company, or induce the Company to use, any
     confidential or proprietary information or material belonging to any
     previous employer or others.

No Solicitation

     I agree that for a period of twelve (12) months immediately following the
     termination of my relationship with the Company for any reason, I shall not
     either directly or indirectly solicit, induce, recruit, or encourage any of
     the Company's employees to leave their employment or attempt to solicit,
     induce, encourage, recruit employees of the Company, either for myself or
     for any other person or entity.

No Conflict

     I agree not to enter into any agreement, either written or oral, in
     conflict with the provisions of this Agreement. I certify that, to the best
     of my information and belief, I am not a party to any other agreement which
     will interfere with my full compliance with this Agreement.

Survivability

     This Agreement (a) shall survive my employment by the Company (b) does not
     in any way restrict my right or the right of the Company to terminate my
     employment, (c) inures to the benefit of successors and assignees of the
     Company, and (d) is binding upon my heirs and legal representatives.

Compliance

     I certify and acknowledge that I have carefully read all of the provision
     of this agreement and that I understand and will fully and faithfully
     comply with such provisions.

Employee

   Print Name:                             Signature:

   Gary A. Wetsel                          /s/ Gary A. Wetsel

   Date:

Aspect Communications Corporation

   Print Name:                             Signature:

   Russell Smith                           /s/ Russell Smith

   Title: Coordinator                      Date: 4/3/02


                                  Page 2 of 3

<PAGE>

                               LIST OF INVENTIONS











                                  Page 3 of 3

Source: OneCLE Business Contracts.